FREQUENTLY ASKED QUESTIONS

Answers to Common Water Treatment Questions

Whether you’re researching water treatment for the first time or looking for answers about your existing equipment, we’re here to help.

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Water Testing Questions

1Why should I have my water tested?

Water testing helps identify common water quality concerns such as hard water, iron, sulfur odors, staining issues, chlorine, sediment, and other conditions that may affect your home.

Yes. We offer complimentary professional water testing to help homeowners better understand their water and identify potential treatment options.

Absolutely. Municipal water can still contain hardness minerals, chlorine, sediment, and other factors that affect water quality inside your home.

Water conditions can change over time. Periodic testing helps ensure you understand your water quality and verify that treatment systems are performing properly.

Most in-home water testing appointments can be completed in less than an hour, depending on the water concerns being evaluated.

Hard Water Questions

1How do I know if I have hard water?

Common signs include water spots on dishes, white scale buildup on fixtures, soap scum, dry skin, stiff laundry, and reduced appliance efficiency.

Hard water occurs when water contains elevated levels of naturally occurring minerals such as calcium and magnesium.

Hard water is generally considered a nuisance issue rather than a health concern, but it can contribute to scale buildup, appliance wear, and cleaning frustrations.

A water softener reduces hardness minerals that contribute to scale buildup and other common hard water problems.

Yes. Reducing hardness minerals can help minimize scale buildup inside water heaters, dishwashers, washing machines, and other water-using appliances.

Drinking Water Questions

1What is reverse osmosis?

Reverse osmosis is an advanced filtration process that helps reduce a wide range of dissolved impurities from drinking water.

Many homeowners notice significant improvements in taste and odor after installing a reverse osmosis drinking water system.

Possibly. Water softeners and reverse osmosis systems serve different purposes. Many homeowners choose both systems to address different water quality concerns.

Most residential reverse osmosis systems are installed beneath a kitchen sink and provide filtered water through a dedicated faucet.

Many homeowners install reverse osmosis systems as a convenient alternative to purchasing bottled water.

Well Water Questions

1Why does my well water smell like rotten eggs?

A sulfur or rotten egg smell is commonly associated with hydrogen sulfide gas or sulfur-related bacteria in the water supply.

Orange or rust-colored stains are often caused by iron in water.

Cloudy water may be caused by sediment, air bubbles, minerals, or other water quality conditions.

Yes. Treatment options are available for many common well water concerns, including hardness, iron, sulfur odors, sediment, bacteria concerns, and more.

Absolutely. We regularly help homeowners throughout the Shenandoah Valley address well water challenges.

Water Treatment System Questions

1How do I know which water treatment system is right for my home?

Professional water testing helps identify the specific water conditions affecting your home so we can recommend the most appropriate solution.

Yes. Many homes benefit from a combination of solutions such as a water softener, reverse osmosis system, and whole-home filtration system.

System lifespan depends on equipment type, water conditions, maintenance, and usage levels. Proper maintenance helps maximize performance and longevity.

Yes. Regular maintenance helps ensure equipment continues performing properly and can help prevent unnecessary repairs.

Yes. We offer maintenance, repairs, filter replacements, salt delivery, membership plans, and ongoing support.

Company Questions

1How long has Clean Water of Virginia been in business?

Clean Water of Virginia has proudly served homeowners and businesses throughout the region since 1958.

We serve customers throughout the Shenandoah Valley and surrounding communities in Virginia and West Virginia.

Yes. We provide customized water treatment solutions for homeowners as well as businesses and commercial facilities.

We proudly offer solutions from trusted manufacturers including EcoWater, Viqua, Stenner, and HealthWay.

We combine more than 65 years of local experience with professional water testing, customized recommendations, trusted products, and long-term customer support.

Still Have Questions?

Every home and water source is different. If you don’t see your question listed here, our team is happy to help.

Whether you’re concerned about hard water, drinking water quality, sulfur odors, iron staining, filtration options, or simply want to know what’s in your water, we’re here to provide answers and guidance.

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