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Verified Local Reviews

Clean Water of VA - Winchester

5.0

Based on 273 reviews

See all reviews Write a review

Amanda C

14:32 06 Dec 23

Clean Water of VA was very responsive and informative at my initial appointment. Water Specialist James, answered any and all of my questions and... provided a solution to give my home a softer/cleaner water. Very pleased with Clean Water of VA and have already recommended to neighbors and will continue to recommend.read more

Dewey Noland

17:05 07 Nov 23

They installed water softener this morning. Everything went super smooth. The tech did a great job!Very satisfied..

Robin Markay

15:48 02 Nov 23

Quick response and even installed the replacement filter. Thank you

Tjenk3452

16:41 01 Nov 23

Clean Water Of VA, LLC was a “POSITIVE” experience! It’s family & local.The entire staff is great at Clean Water of VA, LLC. Pam in the office is... very personable and easy to talk to. They treat you like family.DON’T WASTE YOUR TIME GETTING ESTIMATES WITH OTHER COMPETITORS IN THE AREA!Michael did the install first thing in the morning, today October 30th. I was not home and left the door open at the beginning. You can trust the staff. They are supportive of Military, Health Care Workers & First Responders (Fire & PD)Michael went above and beyond today. I had some plumbing issues that I was working on because I had to re-do some valves and pipes behind the wall for new appliances that arrived to get them connected to water.Michael took some time to give me some tips and showed me how to resolve the matters quickly so they could get the house water turned on for the treatment system.Within hours, I have noticed the difference with the water. I’m excited to see the results progress as I am on well water that’s very hard.Stick with Clean Water Of VA, LLC, I’d put my life on the line for the company, promising that you can trust them.read more

Robbin Pearson

14:59 30 Oct 23

They showed up on time, were extremely pleasant and professional. Great experience. Thank you

Katia Nemes

14:14 30 Oct 23

As always, top service from Clean Water of Virginia! The technician was on time and very respectful. He serviced my system with care and also... provided useful tips. Thank you!read more

David Karr

13:45 27 Oct 23

I would give 6 stars if possible! Clean Water is professional, communicative, and very reasonably priced for the high quality of service they... provide. On top of those accolades, both their front office and on-site technician are friendly and informative, guiding me through their process and giving me useful information on how to optimize my water system. My water never tasted so good! Thank you Clean Water!read more

D B

12:37 27 Oct 23

I had Bob come out and do a water test because we had some smelly water and it was staining the fixtures and everything it touched. He was able to... walk me through his chemistry kit how exactly he was performing them and what each one was testing. He was very personable and I could tell he really cares about who he is recommending products too. In the end we needed a filter and softener setup. They were able to provide financing which was a huge stress relief because it's a large amount of money. They then came to do the install very quickly. Michael was our installer and he did a fantastic job putting the equipment in the area that worked best for us. When he was done he explained the system one more time and how to use and what the maintenance was like. We could tell a difference immediately on the cold water as he flushed the system before leaving. The hot water was a gradual improvement and Micheal explained this as we needed to work through the water that was already in the water heater. On the second day of using our new system the smell of rusty coins is gone from both the hot and cold water and the water does indeed feel better on your skin when showering. A mighty investment to be sure but a it has been a mighty improvement so I can't recommend them enough.read more

Mark Meroney

15:49 26 Oct 23

Second time I have used these guys and they are great! Prompt and professional.

Tamra McCuiston

02:13 24 Oct 23

Everyone has been great since first contacting Clean Water. We are enjoying clean / clear water after their teams excellent work! Thank you very much... Kevin, Bob, Logan and all the wonderful staff! We highly recommend Clean Water of VA.read more

Joe Dotson

10:20 16 Oct 23

Showed up in time.Courteous and professional.System installed initially keeps having to add more chemicals which is getting very costly.

Kevin Lekas

23:51 09 Oct 23

Michael was very professional and answered all my questions. He quickly identified my problem and found a different issue, which was quickly... resolved. I am highly satisfied with their service.read more

Jessica Sasser

23:21 09 Oct 23

There have been some mishaps but nothing that has caused any harm. All in all has been super helpful curious and kind ..fast and fair. Thank u so... much for all your help ecowaterread more

Mary Dorsey-Lee

23:19 04 Oct 23

Bob was very knowledgeable and did quite a bit of testing on my water. He came back a second time to double check my ph. Logan did the installation.... Texted me when he was on his way and was early. He asked where I wanted things and explained what was being installed. He also made sure the water outlet outside was where I wanted it. Very pleasant and professional!read more

martha miller

12:48 03 Oct 23

EXCELLENT sales and service. Have been a customer since 2008 and always received great service.

Rodger Weigel

00:22 29 Sep 23

Did a great job at install. So glad we went with Clean Water of Virginia for our water softener.

Lindsey K

00:47 27 Sep 23

The water softener install has made such a positive impact on our home life. They scheduled us quickly and got the job done exactly as promised. We... did get to meet James for the follow-up check, and he was wonderfully patient, helpful, and knowledgeable.read more

Ron DeAngelo

14:45 26 Sep 23

After learning about my need for a water treatment system for the new home I purchased I called on a recommendation Clear Water of Virginia. They... scheduled a consultation and quote for the following day. They met me at the time we agreed upon and after testing my water to verify a need, informing me about their company and listening to their proposal I agreed to have them install the EER3700 water refining system. Because the water here is extremely hard I asked them to install it as soon as possible. To my pleasant surprise they were able to install it the next day. Great company. Came right on time. Up front with the work that they would be performing and explained everything I needed to know about the system. Their work was neat and thoughtful. At this point of the transaction I am extremely pleased.read more

Karen Ochsenbine

18:41 20 Sep 23

We had a great experience with Clear Water. We received lots of good information and no pressure. Installation was fast!

D Redman

18:59 18 Sep 23

We had a little hiccup during the beginning with the salesperson. They sent their technician Michael James out and he was perfect. He told me what... was needed for my water needs. He actually suggested a smaller unit then was originally suggested. He went through the why's and hows of the system and why it fits our needs. Michael was also the person who installed our system. It took about 3 hours to install, which I thought was appropriate since it was just him. Again, afterwards he explained the system and which salt pellets we need. I would recommend Michael for your determination of your requirements and installation. You will feel your getting an honest opinion based on your needs and not based on commission which I felt from the salesperson.read more

Next Reviews

We got great service from Clean Water VA. We're very happy with our unit, with our sales rep and installer who came to our home, and the price. They're right in line with Culligan fo price and we prefer to support a local family business. I definitely recommend them! We had awful hard Martinsburg water and have had sparkling dishes and soft laundry ever since our softener was put in.

Sara Batton

The complete process was great from the initial contact to installation. Ted and Mike were both very knowledgeable and answered my many questions.

So far very pleased with our new water system. Thanks again.

Mike G. Inwood, WV

I just wanted to tell you something that you probably don't know but we have been using soft water since 1959 when the business was run by Servisoft (now, Ecowater) and owned by the Butchers. Jim talked us into putting it in our home when I noticed the film on the water I was using for my newborn sons formula. It was gross. I was amazed at the difference the softener made in everything in our home. I have always said that I would give up anything else in my home but the softener. I will not do without it. At that time Jim Butcher told me for every system and recommendation I told people about that he would give me a discount. I lined up many, many people in Strasburg. even businesses. Thank you all for taking over and continuing such a great product and service. Thanks again for letting me vent and YES I still do tell everyone how wonderful you guys are

Jerry Ann S. Strasburg, VA

Thanks, Guys. As always, Michael was great and more than professional. I am very grateful for how fast he got there because without his quick fix we would have had no heat n water in the house. You guys are pros, and I am very grateful!

Kim

Thanks so much for the quick & professional service. Your tech, Mike, did a great job! After talking with him it sounds like we might need to do the resin bed on our softener, as well. I actually have a rental property that might be ready for that as well. I'll give you a call soon to discuss & get your opinion/advice. Thanks again.

Bill

I just want to take a moment to let everyone know that talking with Ted was very educational & informational. He treated me as a regular person and was very knowledgeable with the information that he gave to me. No question at anytime in our conversation did he not have an answer for and was very specific in the information that he gave me so that I completely understood what we were both talking about. He also was very interested in the fact that I had questions and took the time to listen to me and explained in detail his answers.

AWESOME customer service and an awesome person that I felt comfortable talking too.

I would welcome Ted in my home for the install of this product.

Winchester, VA

Lisa W.

In May, 2018, I purchased an [EcoWater] water system. I compared 3 other companies, and it is truly a superior system. I could not be happier. It delivers everything promised. Also, I no longer have to lift and haul 40 pounds of salt monthly, my water is not rusty after back washing, and my tanks do not sweat anymore. Its cleaning is completely efficient and automatic. Also, I purchased ERO 175 drinking water system. It is also a superior system. It is so great to have pure drinking water anytime I want.

Ted Pokabla was a great water specialist who was very knowledgeable about his product. His customer service skills have been outstanding. I highly recommend this product and company to anyone looking to upgrade their water system. You will not be disappointed!!

Berkeley Springs, WV

CMD

Last year I purchased an EcoWater system to remove sediment and to remove bacteria from our well water. Ted went above and beyond in scoping the project and buying a replacement bulb for our existing UV light unit. They didn't oversell me. When I wanted more confidence in our water, they quickly helped me solve the next issue. Ted and James were prompt, reliable, and easy to work with. I would recommend them to anyone who needs water treatment.

Julie Dyke, Cross Junction, VA

Local Info

Request Information on an EcoWater System Today

We have a variety of systems and purchase options to fit your home and financial needs. From affordable purchase options, convenient rentals, and financing solutions, getting healthy water for your home and family has never been so easy.