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The complete process was great from the initial contact to installation. Ted and Mike were both very knowledgeable and answered my many questions.
So far very pleased with our new water system. Thanks again.
I just wanted to tell you something that you probably don't know but we have been using soft water since 1959 when the business was run by Servisoft (now, Ecowater) and owned by the Butchers. Jim talked us into putting it in our home when I noticed the film on the water I was using for my newborn sons formula. It was gross. I was amazed at the difference the softener made in everything in our home. I have always said that I would give up anything else in my home but the softener. I will not do without it. At that time Jim Butcher told me for every system and recommendation I told people about that he would give me a discount. I lined up many, many people in Strasburg. even businesses. Thank you all for taking over and continuing such a great product and service. Thanks again for letting me vent and YES I still do tell everyone how wonderful you guys are
Thanks, Guys. As always, Michael was great and more than professional. I am very grateful for how fast he got there because without his quick fix we would have had no heat n water in the house. You guys are pros, and I am very grateful!
Thanks so much for the quick & professional service. Your tech, Mike, did a great job! After talking with him it sounds like we might need to do the resin bed on our softener, as well. I actually have a rental property that might be ready for that as well. I'll give you a call soon to discuss & get your opinion/advice. Thanks again.
I just want to take a moment to let everyone know that talking with Ted was very educational & informational. He treated me as a regular person and was very knowledgeable with the information that he gave to me. No question at anytime in our conversation did he not have an answer for and was very specific in the information that he gave me so that I completely understood what we were both talking about. He also was very interested in the fact that I had questions and took the time to listen to me and explained in detail his answers.
AWESOME customer service and an awesome person that I felt comfortable talking too.
I would welcome Ted in my home for the install of this product.
In May, 2018, I purchased an [EcoWater] water system. I compared 3 other companies, and it is truly a superior system. I could not be happier. It delivers everything promised. Also, I no longer have to lift and haul 40 pounds of salt monthly, my water is not rusty after back washing, and my tanks do not sweat anymore. Its cleaning is completely efficient and automatic. Also, I purchased ERO 175 drinking water system. It is also a superior system. It is so great to have pure drinking water anytime I want.
Ted Pokabla was a great water specialist who was very knowledgeable about his product. His customer service skills have been outstanding. I highly recommend this product and company to anyone looking to upgrade their water system. You will not be disappointed!!
Berkeley Springs, WV
Last year I purchased an EcoWater system to remove sediment and to remove bacteria from our well water. Ted went above and beyond in scoping the project and buying a replacement bulb for our existing UV light unit. They didn't oversell me. When I wanted more confidence in our water, they quickly helped me solve the next issue. Ted and James were prompt, reliable, and easy to work with. I would recommend them to anyone who needs water treatment.